1. What most separates a great administrator from an average one?
2. Which qualities do employers most hire administrators for?
3. You overhear confidential salary information at work. You may:
4. You are asked to alter a record to hide a mistake. You should:
5. Why rely on systems rather than memory?
6. What is the test of a good filing system?
7. What matters most in applying a filing method?
8. What is the golden rule for any business document?
9. What are the two opposite errors in records retention?
10. Confidential records at the end of retention should be:
11. Which digital file name is best?
12. Why is digital backup non-negotiable?
13. Why is an out-of-date calendar worse than none?
14. Where is most of a meeting's success decided?
15. What should minutes capture?
16. What makes a meeting worthwhile rather than just talk?
17. When arranging travel, what must be checked well in advance?
18. When you answer the office phone, you are:
19. The first rule with an angry caller or complaint is to:
20. Why must petty cash always reconcile?
