1. The front office is the hotel's:
2. The step from receptionist to supervisor is understanding:
3. An unsold room tonight is:
4. A room a guest just vacated, not yet cleaned, is:
5. Occupancy is:
6. ADR means:
7. RevPAR is the truest measure because it:
8. Yield management is:
9. In high demand the team should:
10. A forecast is built from:
11. A group allocation not sold by its cut-off should be:
12. Overbooking is acceptable when it is:
13. Walking a guest means:
14. A shift handover must pass on:
15. Front-desk staff should be scheduled to:
16. The best way to correct an agent is:
17. The front office's closest partner department is:
18. When another department causes a guest problem, the front office should:
19. A good daily report is:
20. Front-office leadership balances:
